Refund Policy
At Mera Bharath Pay, we strive to provide our customers with a smooth and satisfactory experience when using our recharge services through our mobile application (Mera Bharath Pay), available on Google Play and iOS App Store.
1. Introduction
This Refund Policy outlines the conditions under which refunds are provided for recharge transactions.
2. Eligibility for Refunds
Refunds for recharge transactions are generally not provided except under specific circumstances, including but not limited to:
- Technical Errors: If a technical error on our part or the part of our payment processors results in an incorrect or duplicate recharge.
- Service Issues: If the recharge amount is not reflected in the recipient's account due to a failure on our part or our partners' part.
3. Non-Refundable Situations
Certain situations are non-refundable, including but not limited to:
- User Errors: Mistakes made by the user, such as incorrect phone numbers or account details, incorrect recharge amounts, or repeated transactions.
- Third-Party Fees: Any third-party fees or charges incurred during the recharge process.
- Completed Transactions: Transactions that have been successfully completed and reflected in the recipient's account.
4. How to Request a Refund
To request a refund for an eligible transaction, please follow these steps:
- Contact Customer Support: Email our customer support at [email protected] or call us at +91 9550309933 with your transaction details and the reason for the refund request.
- Provide Documentation: Include any relevant documentation or evidence supporting your refund request, such as transaction receipts, screenshots, and error messages.
5. Refund Processing
Review Period: Once we receive your refund request, we will review it and notify you of the approval or rejection within 2-3 business days.
- Approved Refunds: If your refund request is approved, we will process the refund, and a credit will automatically be applied to your original method of payment within 24 hours.
- Rejected Refunds: If your refund request is rejected, we will provide a detailed explanation and may offer alternative solutions to address your concerns.
6. Conditions for Refunds
- Currency: Refunds will be issued in the same currency as the original transaction. Any fluctuations in exchange rates are not our responsibility.
- Processing Time: Refund processing times may vary depending on your payment method and financial institution.
7. Contact Information
If you have any questions or need further assistance regarding our refund policy, please contact us at:
8. Changes to This Refund Policy
We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.